Motivate team to promote/sell professional courses like Data Science, Block chain, PMP, AI/ML, Six Sigma, SCRUM etc
Leaders who have catered in U.S, Canada, Malaysia, Singapore and UAE that too into education industry will be highly preferred
Building highly optimized team through successful employee engagement and retention, addition to that, also taking care of the growth, development, and goal achievement
Optimizing revenue of the organization by meeting weekly/monthly/quarterly targets
Leader will be responsible to work on customer success for client retention and satisfaction.
Setting of targets for the team to ensure they achieve team goals.
Identification & resolution of day-to-day operational challenges
Allocate work to team & coordinates resources to meet short-term/long term goals
Use of effective tact and diplomacy to exchange information and handle sensitive issues within the team
Conduct daily/weekly hurdles to monitor/motivate team
Maintaining strong connection/relation with the team to ensure smooth operation
Assign work to team members based on their skills, development needs and availability
Training team member to ensure every recourse/team member is tuned to perform best tasks as per individual capability and skills.
Handle escalation of the client to provide customer success
Remains up-to-date on the current trends and issues in customer education, and is familiar with competency frameworks and curriculum development