An increasing number of customers today prefer to communicate for services via emails, text messages, voice calls, etc. as no one wants to wait in long queues to get in touch with the customer service representatives. Through our contact solutions we at SNVA Ventures provide its clients with technologies that lets them manage their channels, processes and teams in order to provide customers with an engaging experience. We help you connect with channels like email, chat, voice, social media into a single consolidated platform. Through our latest technologies, your contact centre agents can easily conduct inbound or outbond interactions and look after critical KPIs such as wait times, service level centre, average call duration and customer satisfaction, via centralised control.